THE DIRECT & INDIRECT EFFECTS OF QUALITY-RELATED ACTION PROGRAMS ON PERFORMANCE OUTCOMES
Click here for access to the research paper for this blog Another research paper that goes along with this blog This study examines relationships among (1) the extent of use of 10 quality-related action programs, (2) performance on 8 quality dimensions, and (3) 6 measures of firm performance. The focus is on the automotive supply industry. The results show that, first, usage of each of the 10 action programs is...