Problem-solving at work requires that you measure the stuff that is important to your organization (i.e., quality, costs, service, etc.). For example, can a company be good at anything if it does not measure it in excruciating and accurate detail? No, they will be terrible at all things that they do not measure (i.e., customer satisfaction). However, measurement also implies that you have to make sense of very large amounts of data (and hence the desire for super advanced excel spreadsheet data analytics skill sets). And, further, the need to use technology to make the right decisions using data visualization tools like Power BI and Tableau (think dashboards and graphs and pie charts – old people like me prefer pictures that tell a story rather than looking at giant color coded spreadsheets to make decisions).

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